1. Fully furnished? Unfurnished? What's the difference?
Properties are let with different levels of furnishings. Broadly speaking, unfurnished means you can expect carpets, curtains and white goods only. Fully furnished includes sitting room furniture, a dining table and chairs, beds, etc, and, sometimes other household bits and pieces Andrew Louis will issue you with a list showing what the property includes.

2. How much is the deposit and will I get it back?
This is one month's rent and is held by Andrew Louis in a bonded client account in accordance with ARLA regulations. This means we keep it safe throughout your tenancy and then assist you and the Landlord reach agreement as to its return once you have left the property. Andrew Louis adhere strictly to ARLA rulings. This is very important for your peace of mind, as many landlords and agents use deposits as cash flow! Always press an agent for information on exactly where your deposit will be held and by whom.

3. How long will it take from choosing a property to moving in?
Finding a property is much faster with Andrew Louis simply because of the range on offer. Once you have made your choice, allow 14 days before you move in. This allows time for references and the preparation of the property although the timescale can be much shorter. However, it may be that the previous tenant has yet to move out, in which case more time may be required Andrew Louis will keep you informed all along the way. tenancy.

4. How do I pay my rent?
Rent is paid monthly by standing order from your bank. This is set up to be withdrawn from your account 3 days before your rent day so that it arrives on the due date. This is a worry-free way of ensuring you never fall behind in your rental payments. Be sure to tell us if your circumstances change, for instance you change banks or your employment situation changes as we can then help you to protect your tenancy. The last thing we want is for you to fall into arrears.

5. How much money do I need to move into a property?
Before your tenancy begins we need to receive your first month's rent, deposit and administration fees in cleared funds, such as a bankers' draft or building society cheque. Personal cheques can only be used if they are paid seven days in advance, in order to clear. You will be given details in writing before taking up the tenancy.

6. Who pays the council tax and other bills?
You do! All utility accounts at the property will have been closed in the Landlord's name. In all fully managed properties we will let the companies know that you are moving in and you will be responsible for opening an account in your name. We will agree the meter readings with you at check in and at check out, so that there is no confusion over liabilities.